Managing Offshore Employees Shouldn’t Have an “Off” Factor

inside an officeIn a thriving enterprise, one step that may bring in more business is incorporating the company in an offshore location. While offshoring proves to cut down costs and make the business affairs more efficient, one problem that will surely arise is managing your employees.

Looking over your remote employees is a lot more unique than managing those who are just within your reach, as you don’t have the ability to physically observe and monitor their productivity and progress. Here are some tips on managing employees from the other side of the globe.

Know What to Measure

Obviously, what you need to measure is their productivity. Initially, this will seem a hard work. But you can make it easier by using special software that will monitor workers’ activities, which may include emails sent and received and Internet history. You may also want to measure the amount of time they’re spending on each task. How your remote employees manage the project should be tracked. You may see a list of offshore companies and study how each of them quantify certain metrics.

Communicate

You may make some adjustments in your communication paradigm, depending on needs. If you send your own employees to the other side of the globe, you will have to understand the differences between time zones before arriving at a decision as to what time should everyone meet up. In case your company abroad works with employees native to the country, you may wish to choose email and chat over online video conferences at times. Some employees find it difficult to speak in English, but they can easily communicate through written English. Don’t forget, however, that video conferences still have a lot of benefits.

Be Specific with Feedback

Make feedback easier to understand by being specific. Specificity is at its best if you use images and videos. Create a colour code when giving comments and don’t forget to use bullets and subheadings if you’re discussing a long point.

Understand Culture

Observe culture in a painstaking manner if your company has employed people native to that place. Cultural differences can be a hindrance to productivity, and it pays that you have an idea what your foreign employees want and how they work.

Managing an offshore team is indeed hard work. Despite these tips that shorten the distance between you and your employees, you might also want to pay them personal visits every once in a little while. This will prove that you truly care.